Privacy Policy

This policy explains how GCS Regal Stays Limited (“we”, “us”) collects and uses personal data when you use this website or work with us. We are the data controller for this information.

GCS Regal Stays Limited, registered in England and Wales, company number 17527632. Registered office: 5th Floor, 167-169 Great Portland Street, London W1W 5PF. Contact: [email protected].

What we collect

• Enquiries: your name, email, phone number, property location and details, and anything you choose to tell us in a message.
• Landlords and partners: information needed to assess, contract with and pay you, such as property, ownership and bank details.
• Guests: booking details, contact information and, where required for safety and security, identity verification.
• Website use: basic, anonymous statistics about visits (for example pages viewed). We do not use advertising or tracking cookies.

How and why we use it

• To respond to your enquiry and arrange calls. Lawful basis: legitimate interests or steps taken at your request before entering a contract.
• To deliver our agreements with landlords and guests. Lawful basis: contract.
• To meet legal, tax, safety and regulatory obligations. Lawful basis: legal obligation.
• To keep our properties, guests and business secure. Lawful basis: legitimate interests.

We never sell your data. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

Who we share it with

Trusted service providers who help us run the business, such as our website host, form and email providers, booking and property management software, payment providers, cleaners and maintenance contractors, and professional advisers, and only as far as needed. We may also share information where the law requires it.

International transfers

Some of our team and service providers are based outside the United Kingdom, including in Norway and the European Economic Area, which the United Kingdom recognises as providing adequate data protection. Where data is transferred elsewhere, we use appropriate safeguards such as the United Kingdom International Data Transfer Agreement.

How long we keep it

Enquiries that don’t lead to an agreement are kept for up to 24 months. Contract, booking and financial records are kept for up to 7 years to meet legal and tax requirements. We then delete or anonymise the data.

Cookies and statistics

This website does not use advertising or third-party tracking cookies. We may use privacy-friendly analytics that do not identify you, solely to understand how the site is used and improve it. Our fonts are provided by Google Fonts, which receives your IP address in order to deliver them.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To exercise any right, email [email protected]. We will respond within one month.

If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes

We may update this policy from time to time. The latest version will always be on this page.